Shipping & Returns
We ship to primarily to the United States, Canada and Puerto Rico. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We seek to provide the best delivery and shipping services. All deliveries have estimated shipping dates and are not 100% guarantees. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on the products page. If not please call our phone number (800) 510-8546. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Processing Time From Order
The processing is usually between 3-5 business days on average. Please note that processing time is separate than shipping time. If you would like Rush Processing please click this link here.
We offer free shipping on most autoclaves. Any orders over 150 pounds require curbside/residential delivery. If you have a Dock or Forklift Shipping is free. This shipping policy is only applicable to the continental United States and does not include Hawaii and Alaska.
90 Day Return Policy!
We guarantee your satisfaction by allowing our customers to return most new, unopened items within 90 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you choose to ship the item with your own shipping company you must call in to place your order. Take note, there is a $25 fee for your own shipping account.
If you would like to request to return your order click here.
TEMPORARY CHANGE TO RETURN POLICY DUE TO CORONAVIRUS PANDEMIC:
As the 2019 Coronavirus (COVID-19) becomes a growing concern nationwide, we have experienced a tremendous increase in the volume of orders on preventative items such as disinfectants, masks, hand sanitizers, soaps, tissue, and more. As a result, you may experience delays in contacting Customer Care, and overwhelming volume levels are driving an increase in inventory outages and delayed shipments. To ensure as minimal disruption as possible, we have been working diligently these past weeks to monitor and replenish our inventory as well as provide updates on stock shortages as they arrive. We’ll continue to keep you informed as we have updates on our inventory position and ordering processes.
Please note the following:
-Orders must be allocated firsts to healthcare facilities and the like.
-Otherwise, orders are filled on a first-come, first-served basis.
-You may receive partial shipments
-Due to obligations from our manufacturers and product sources, we cannot return any orders, so; Please note, when ordering these items, or any SKU that contains the letters "NR" are NOT eligible for return, cancellation, or exchange under ANY circumstances
-We WILL allow edits and cancellations as long as we are contacted by 11:59 pm of the NEXT day. There cannot be any exceptions once this time passes, and we process your order.
Thank you for your patience as we continue to monitor and address this situation. As always, thank you for your support and we appreciate your business If you have any questions please reply to this email or call us at 800-510-8456
It is very important that your customer experience is a great one. If there is anything that we can do to improve, please do not hesitate to let us know.
Normal Return Policy
You MUST request a return. Any items sent to our warehouses without prior approval may not be acknowledged.
Our policy varies based upon the product. Equipment is only valid for return if AutoclaveDepot.com has shipped an error. Parts are eligible for return within 90 days, if unopened. Returns within 30 days are refunded in full. After which, a 25% restocking fee will apply.
Rest assured, that in the event that AutoclaveDepot.com or its manufacturer partners are at fault, you will be covered including any extra shipping fees that may incur.
Items that are not eligible for cancel or return:
- Any item needing custom work (including, but not limited to, cabinetry, furniture with upholstery, custom built equipment.)
- Equipment Orders (except if an item is defective upon arrival)
- Gift Cards
- Items on sale or clearance
- Made to order items
- Items damaged in transit that was NOT sent with insurance.
All other items must meet the following criteria:
- Items must be unused and unopen, in the same original packaging as when delivered.
- Damage claims must be made within 24 hours of delivery
- Customer is responsible for return shipping, unless MedStock is deemed to have shipped in error. If you receive a refund, the cost of return shipping may be deducted from your refund.
- All returns are at the discretion of MedStock management
To initiate a return claim:
Click here to start your claim.
You will be brought to a new page, which will automate this process.
Please do not send your purchase back to the manufacturer without prior written approval.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at CS@MedStockUSA.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at RMA@MedStockUSA.com and send your item to: 500 Eastern Parkway, Farmingdale, NY, 11735, United States.
MedStock will automatically insure any package with a maximum value of $100. If you would like to add insurance to any order please contact customer service, or when available, choose an insurance delivery option upon checkout.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Refurbished Shipping & Return Policy
Refurbished units are backed by a 30 Day Satisfaction Guarantee. If for any reason you are not satisfied with your purchase, AutoclaveDepot.com will give you full credit in exchange for a different product. Buyer is responsible for additional shipping charges incurred.
Midmark items sold on Autoclave Depot will be charged sales tax for the following states: